Dr Kanishka BEDI Associate Professor Vice-President (Executive Education) kbedi@u21global.edu.sg

Dr Kanishka Bedi teaches 660 Operations Management and 701 Project Management Methods at U21Global. He previously taught MBA courses at India's University of Lucknow, the Indian Institute of Management, Lucknow and Jaipuria Institute of Management. He has formerly been the Co-Director of the Management Programme for Entrepreneurs and Family Businesses (jointly with N. S. Raghavan Center for Entrepreneurial Learning, Indian Institute of Management, Bangalore).

Dr Bedi has been instrumental in designing and delivering cutting-edge online/ blended executive education programmes for leading organisations across the globe. He has brought about several innovations like the use of digital-story telling, deployment of the Wiki, authentic assessments, blending face-to-face with online training, etc. in designing and customising executive education programmes to fulfill the unique training requirements of corporations. In his capacity as Vice-President (Executive Education), he provides critical support to the global recruitment teams in understanding the training requirements of corporate clients, customisation of the online content, and deploying delivery modes most conducive to achieve the learning objectives of the executive education programmes. He is currently spearheading the effort in initiating and forging institutional partnerships for U21Global in the USA, Malaysia, India and the Middle East.

Dr Bedi is the author of three books - Production & Operations Management, Quality Management, and Management & Entrepreneurship - all published by Oxford University Press, New Delhi. He has presented papers at international conferences and published in journals and international conference proceedings, as well as provided consultancy and training to organisations including Hero Honda, Tata Motors, Tata Chemicals, HPCL, NTPC, Apollo Hospitals, Indian Oil Corporation Ltd. and Steria. In 2008, Dr Bedi received the Best Paper Award at the E-Learning Excellence Forum, Dubai, UAE. In 2010, he was conferred the Excellence in Online Education Award by U21Global.

He is executive peer reviewer for the International Journal of Production Research, Computers & Industrial Engineering, Australasian Journal of Educational Technology and International Journal of Education and Development using Information and Communication Technology. His research interests include quality function deployment and service quality management, particularly in education and healthcare. Dr Bedi has turned his attention in more recent times to researching the impact of faculty facilitation in online education, the utility of digital storytelling in online classes, the learning design of blended corporate training programmes and innovations in improving collegiality amongst faculty.

He earned his PhD from the Department of Business Administration, University of Lucknow. He has a Bachelor's degree in Technology (Electronics and Communication Engineering) and a Post-Graduate Diploma in Business Administration (Operations Management).

Programme(s) Taught

• Master of Business Administration
• Postgraduate Diploma of Business Administration
• Certificate of Professional Development

Subject(s) Taught

• 660: Operations Management
• 701: Project Management Methods

Books

• Bedi, K. (forthcoming in 2011). Production & operations management (3rd ed.). New Delhi: Oxford University Press.
• Bedi, K. (2009). Management & entrepreneurship. New Delhi: Oxford University Press.
• Bedi, K. (2007). Production & operations management (2nd ed.). New Delhi: Oxford University Press.
• Bedi, K. (2006). Quality management. New Delhi: Oxford University Press.
• Bedi, K. (2004). Production & operations management (1st ed.). New Delhi: Oxford University Press.

Book Chapters

• Spinks J. & Bedi K. (2010) "Experiences of creating joint programmes in the Middle East" in Higher Education and the Middle East: Serving the Knowledge-based Economy by John Calabrese (Ed.), The Middle East Institute, Washington DC, USA, July, pp. 37-41
• Bedi, K. (2008). Experiences of hybrid corporate training programmes at an online academic institution. In J. Fong, R. Kwan, & F. L. Wang (Eds.), ICHL 2008, LNCS 5169 (pp. 271-282). Heidelberg: Springer.

Selected/Recent Publications

• Bedi, K. (2008). Measuring the teaching presence of online faculty in a blended program for entrepreneurs. In R. K. Atkinson & C. McBeath (Eds.), Hello! Where are you in the landscape of educational technology? (pp. 56-65). Proceedings ascilite Melbourne 2008.
• Bedi, K. (2008). Measurement & improvement of service quality at the OPD of a large service hospital. The International Journal of Excellence in Healthcare Management, 1(2), 15-27.
• Bedi, K., & Lange, H. (2007). The impact of faculty interaction on the learning experience and outcomes of online learners. In R. J. Atkinson, C. McBeath, S. K. A. Soong, & C. Cheers (Eds.), ICT: providing choices for learners and learning (pp. 41-50). Proceedings ascilite Singapore 2007.
• Gullett, E., & Bedi, K. (2007). Wiki: A new paradigm for online training and development of faculty. In R. J. Atkinson, C. McBeath, S. K. A. Soong, & C. Cheers (Eds.), ICT: Providing choices for learners and learning (pp. 357-360). Proceedings ascilite Singapore 2007.

Selected/Recent Presentations

• Bedi K. (2009, January). Faculty Performance Evaluation in a Hybrid Program. 2nd E-Learning Excellence Forum, Dubai, UAE.
• Bedi, K. (2008, October). Best practices of faculty in facilitating online asynchronous discussions for higher student satisfaction. ICT Learn 2008. Conference on 7th International Internet Education Conference & Exhibition by Human And Technology Development Foundation, Cairo, Egypt.
• Bedi, K. (2008, September). Business management education: Past, present & future. Beyond the lecture hall. Conference by the University of Cambridge Faculty of Education and History of Education Society UK, Cambridge, United Kingdom.
• Bedi, K. (2008, February). Utilising first term experience in a blended programme for improving student engagement: A case study. Does teaching & learning translate? Inaugural Universitas 21 Teaching and Learning Conference, Glasgow, United Kingdom.
• Bedi, K. (2008, January). Innovations in defining, designing and delivering online corporate training programmes: A case study. e-Learning excellence in the Middle East 2008: Define, design, deliver. e-Learning Forum by e-TQM College, Microsoft and Visionnaire, Dubai, United Arab Emirates.
• Gullett, E., & Bedi, K. (2007, December). Wiki: A new paradigm for online training and development of faculty. ICT: Providing choices for learners and learning. ASCILITE conference, Singapore.
• Bedi, K., Goldberg, M. A., & Gullett, E. (2007, September). Improving effectiveness, academic growth and collegiality among faculty. Supporting success and productivity: Practical tools for making your university a great place to work. Conference by the Institutional Management in Higher Education (IMHE) programme of the OECD, Universitas 21, University of Cambridge and Harvard University, Paris, France.
• Williams, J. B., & Bedi, K. (2007, July). Using digital storytelling as an assessment instrument: Preliminary findings at an online university. 11th Computer Assisted Assessment Conference, Loughborough, United Kingdom.
• Bedi, K. (2007, January). The service quality conundrum. Elluminate Webinar Series by U21Global, Singapore.
• Bedi, K. (2006, November). Balancing learner expectations and educator perceptions in an online MBA course for exemplary learning. The future of e-learning has arrived! U21 e-Learning Conference, Guadalajara, Mexico.
• Williams, J. B., Bedi, K., & Goldberg, M. A. (2006, September). The impact of digital storytelling on social agency: Early experience at an online university. Reflection on IT integration in education: Moving forward & beyond. 3rd International Conference on Educational Technology by National Institute of Education (Singapore) and the Ministry of Education (Singapore), Singapore.

Professional Activities

• Executive Peer Reviewer, Computers & Industrial Engineering, International Journal of Production Research, Australasian Journal of Educational Technology, International Journal of Education and Development using Information and Communication Technology, Australasian Journal of Educational Technology, ASCILITE (Australasian Society for Computers in Learning in Tertiary Education) Conference 2008, Melbourne (Australia)
• Programme Committee Member, ALT (Association for Learning Technology) Conference 2008 - 'Rethinking the Digital Divide', Leeds (UK)

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