Book Chapters

2010

Spinks J. & Bedi K. (2010) "Experiences of creating joint programmes in the Middle East" in Higher Education and the Middle East: Serving the Knowledge-based Economy by John Calabrese (Ed.), The Middle East Institute, Washington DC, USA, July, pp. 37-41

Esposito, M., Williams, L. (2010). Human and Organizational Incongruence, a chapter of Social Responsibility, Systemic Behavior and Sustainable Future, Bentham Science. (forthcoming).

Malik, K. (2010). Blending synchronous and asynchronous interactivity in online education. In Song, H. (Ed) Distance learning technology, current instruction, and the future of education: Applications of today, practices of tomorrow. USA: IGI Global. 162-184.

2009

Esposito, M., Schuttler, R. et al. (2009). The Laws of Communication and their respective application and analogy to the concept of the laws of the Learning Organization incorporated within the book The Laws of Communication, Wiley, ISBN-97-804-7050-3362.

Fitzsimmons, J. R., Douglas, E. J., Steffens, P. D., & Thomond, P. (2009). Marketing Buzz: Towards a Framework for Entrepreneurs. In A. Ghose (Ed.), Small Business: Marketing Challenges and Strategies: 127-144. Hyderabad, India: Icfai University Press.

Malik, K. (2009). Impact of e-filing adoption on small businesses – A case based analysis. In S. Batra & F. J. Carrillo (Eds), Knowledge management and intellectual capital – Emerging perspectives (pp. 346-358). New Delhi, India: Allied Publishers.

Wong, K. K. (2009). Proactive Matching of Customers to the Optimal Rate Plans: A Strategy for Churn Reduction in the Canadian Wireless Telecommunications Industry. In R. Gera (Ed.), Advances in Technology and Innovation in Marketing: proceedings of the Second International Conference on Technology and Innovation in Marketing (pp. 287-311). New Delhi: Macmillan.

2008

Bedi, K. (2008). Experiences of hybrid corporate training programmes at an online academic institution. In J. Fong, R. Kwan, & F. L. Wang (Eds.), ICHL 2008, LNCS 5169 (pp. 271-282). Heidelberg: Springer.

Gullett, E. (2008). The impact of quality e-feedback as a (an element of) social learning theory applied in the context of e-learning communities of practice. In Karacapilidis, N. (Ed.), Web-based learning solutions for communities of practice: Developing virtual environments for social and pedagogical advancement [Part of the Advances in Web-based Learning (AWBL) Book Series]. IGI Global.

Gullett, E. (2008). Quality assessment of e-facilitators. In Garcia-Peñalvo, F. J. (Ed.), Advances in e-learning: experiences and methodologies (pp. 318-328). Hershey, PA: Information Science Reference.

Chua, A., & Lam, W. (2008). Leveraging current experiences for future actions: An exemplar of knowledge reuse. In M. Jennex (Ed.), Current issues in knowledge management (pp. 275-288). Hershey, PA: Information Science Reference.

2007

Esposito, M., Cavelzani, A., & Villamira, M. (2007). Intelligenza emotiva ed ospitalità parte II. In Ricerche e riflessioni in psicologia del turismo. Franco Angeli Edizioni.

Wong, A., Khan, H., & Penm, J. (2007). Can American dollar survive the onslaught of Euro? An empirical investigation. In R.D. Terrell, T.J. Brailsford, T.J. O'Neill, Y. Hoshino, & J. Penm (Eds.), Collaborative Research in Financial Services and Administrative Science (pp. 249-288). ACT, Australia: Evergreen Publishing.

Lam, W., Chua, A., & Lee, C. (2007). Observed patterns of dysfunctional behaviour in virtual teams. In E. Coakes & S. Clarke (Eds.), Encyclopedia of communities of practice in information and knowledge management (pp. 392-396). Hershey, PA: Idea Group Reference.

Lam, W. (2007). Information systems integration in e-government. In A. Anttiroiko & M. Malkia (Eds.), Encyclopedia of Digital Government (pp.1069-1075). Hershey, PA: Idea Publishing Group.

Lam, W., Chua, A., & Kong, E. J. (2007). Managing online discussion forums for collaborative learning. In N. Kock (Ed.), Encyclopedia of e-collaboration (pp. 437-443). Hershey, PA: Idea Publishing Group.

Lam, W. (2007). Design considerations in the development of an online course in e-business. In M. Khosrow-Pour (Ed.), Utilizing and managing commerce and services online [Advances in electronic commerce series] (pp. 205-233). Hershey, PA: Idea Publishing Group.

2006

Esposito, M., & Cavelzani, A. (2006). Developing emotional intelligence - an introduction. Emotional Intelligence and Hotel Business, 89-101.

Esposito, M. (2006). Developing emotional intelligence - an introduction. Emotional Intelligence & the Adult Learner, 136-148.

Wong, A. (2006). Retail merchandising: An insight into the elements of the retail store environment. In T. W. Tan (Ed.), Asian retailing: Trends, challenges, strategies (pp. 205-225). Singapore: Pearson Prentice Hall.

Wong, A. (2006). Retail service strategy: Wal-Mart’s entry into China. In T. W. Tan (Ed.), Asian retailing: Trends, challenges, strategies (pp. 229-256). Singapore: Pearson Prentice Hall.

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